Shipping policy

We package and ship your order within 1-2 business days of order receipt and payment confirmation.  Upon shipment, you will receive an email confirmation with the shipment's tracking number. 

We always ship via a traceable method and select carriers based on rates and shipping destination.  Carriers used include the U.S. Postal Service (USPS), United Parcel Service (UPS), and FedEx.

Shipping charges and delivery transit times are displayed on the checkout page at the time of your order as well as in your order confirmation email.

If you have questions about your order please connect with us and reference your order number and/ or the first and last name of the purchaser.  

• Fill out our Online Order Support Form
• Email us at order@thamesandkosmos.com
• Call us at 1-800-587-2872, option 2  

A member of our Customer Service Team will be happy to assist you.