Robotics Smart Machines Bluetooth connectivity issues
 

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  1. Tamara
  2. Science Kits
  3. Monday, 18 January 2016
  4.  Subscribe via email
We have been unable to connect to the robot via Bluetooth. We have tried on multiple devices - once on an iPad with iOS 9 and on 2 separate android devices running 4.4. All 3 devices yielded the same issue - the Bluetooth icon in the upper left of the screen flashes yellow and blue but never connects to the robot. The robot has fresh batteries and the blue light on the battery box is flashing. Please advise.
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We've found often times users are attempting to pair directly from the iOS/Android Bluetooth setting, however, the Bluetooth connection should be made within the Kosmos app by pressing the yellow blinking Bluetooth icon.

At your convenience, can you try the following to ensure we cover all bases. For Android users, please enable location services on the smart devices as location services is needed to enable BT 4.0 BLE connection, then I would suggest removing the batteries from the Bluetooth battery box and power cycling the smart device. Once the smart device is up and running, turn on the Bluetooth setting however do not pair. Insert new batteries into the battery holder, ensure the blue LED is blinking. Open the Robotics Smart Machines app and click on the blinking yellow Bluetooth icon. The icon will be a solid yellow and the blue light on the battery holder will be solid once both have pair. Test by using the two controls on screen.

Please provide your findings. If the suggestion above does not help, a replacement BT battery box can be sent by emailing support@thamesandkosmos.com
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  1. more than a month ago
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Please note, with the Apple mandate to upgrade apps to 64-bits, the new system requirements for iOS devices has been updated to 10.3. If your Apple ID had the previous version installed at one point, when reinstalling you'll be prompted to download the previous working version. Unfortunately, all devices running 32-bit with iOS versions before 10.3 which didn't have the app previously installed will not be able to download the older version of the app.

In addition, the animations of the BT button on the new app has changed:
- Initial State: A grey BT symbol with boarding flashing in yellow. It means "Not connected to RSM kit yet". You can press the BT button to pair.
- Scanning & Connecting State: A flashing botton of yellow BT symbol and grey BT symbol. Please wait until the button turns yellow or back to flashing.
- Connected State: A yellow BT symbol on the button without any animation effect, the motors will calibrate briefly. Press this button to disconnect from the RSM kit.

If you have additional questions, please email support@thamesandkosmos.com
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  1. more than a month ago
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